AI-native dispute resolution for fintech. Solvd triages fraud claims, automates chargebacks, and keeps compliance intact, so your team handles the cases that actually need a human.
Every dispute is classified by type, risk level, and regulatory sensitivity in real-time. Fraud claims, transaction disputes, and account recovery each follow their own workflow.
Cases that need a human get routed to the right specialist with full context, reasoning chain, and recommended action. No cold transfers. No lost history.
Every decision produces an audit trail with the full reasoning chain, sources cited, and confidence score. Built for PCI-DSS, SOC 2, and EU AI Act requirements from day one.
Solvd was designed by someone who managed fintech escalation queues for a decade. Not theorized. Lived.
Most AI support tools add dispute handling as a feature. Solvd was built for disputes from the ground up. The difference shows in edge cases.
Detect first-party fraud before it costs you. Solvd scores claims against behavioral patterns, flagging friendly fraud that slips past rule-based systems.
Know the likely outcome before you file. Solvd scores each case to help prioritize agent time and reduce unnecessary chargeback submissions.
When a case needs a human, they get the full reasoning chain, evidence collected, and a recommended next action. Customers never repeat themselves.
Solvd resolves disputes autonomously, catches fraud early, and gives your compliance team the audit trail they actually need.